Note that the carriers will recognize your travel agency issued ticket as "external" and may refer you back to your travel agency. If you don't get the result you're looking for, you can try contacting your airline directly. All existing airline-issued waivers and exceptions will be still be applied to your ticket. That should definitely be your first point of contact. If you end up needing to make a change or cancellation, it pays to do so directly with your travel agent. Not only will it be governed by an airline's terms, but it'll also be subject to the conditions of the agency.Įach airline handles external tickets differently. If you end up booking through the travel agent, you'll end up with what's referred to as an "external" or "third-party" ticket. They aren't actually providing any transportation, but rather just a comparison site to shop across airlines. Travel agents act as a third party in completing transactions. This can get confusing if you've booked through an online travel agency.įor more travel tips and news, sign up for TPG’s daily email newsletter How to change or cancel tickets issued by a travel agent? Plus, many airlines are making sweeping changes to their schedule, which means that your flight may end up beiing canceled anyway.Īs such, many passengers are faced with the question of how to actually modify their plans. Airlines have relaxed waivers for changes and some are even issuing promotional travel credit if you decide to cancel your trip entirely. ![]() In light of the coronavirus pandemic, many passengers are understandably looking to cancel or postpone their upcoming flights.
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